Privacy Policy
The Space Between (Sports) Ltd Privacy Notice
Our contact details
Name: The Space Between
Registered address: 3 Victoria Place, Love Lane, Romsey SO51 8DE
E-mail: hello@spacebetweenagency.com
Who are we?
We are a sports and entertainment marketing agency that provides a range of services to our clients including:
Strategic consultancy
Brand consultancy
Design & Creative
Advertising
Public relations
Content and production
Digital marketing
Experiential and events
Branded content
Research and insight
Social media
The type of personal information we collect
We currently collect and process the following information:
Name, business contact details, payment information as required in the course of our services for clients and with third party suppliers
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
If you are a client of ours (or you work for a client of ours)
If you are a customer or other contact of any of our clients
If you provide goods or services (or if we are assessing your suitability to provide such goods or services) or you work for, or are agent for or otherwise represent, someone who supplies or is being considered as a supplier of goods or services to us or our clients. This includes if we have to provide or arrange any facilities, resources, travel, accommodation, insurance or anything else necessary to enable or assist you to provide goods or services to us or our clients.
If you are a respondent to any survey, research, interview or other enquiry carried out by us
If we wish to contact you when we are providing public relations or related services for our clients (for example, if you are a public official, otherwise act in official capacity, work for a public body, are a journalist or otherwise involved in the media
If we wish to send you advertising, marketing or promotional material
If you browse any of our websites
If you apply for a position with us
If you download a research report from our website
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@spacebetweenagency.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored on Office 365 and Xero Accountancy Software.
We keep the personal information that you give to us throughout the time during which we provide our services to you or the person that you work for, and for a reasonable period after the provision of services ends, after which we will delete it or archive it (if there is a appropriate reason to maintain an archive copy of it for future reference).
We will keep the information for as long as necessary to facilitate the provision by you of the relevant goods or services and then for a period of up to 6 years afterwards, after which we will normally delete it. If we consider you, but decide not to select you, to provide such goods or services, then we will normally keep any relevant information provided by you for a period of 6 months, after which we will delete it (unless you have agreed to allow us to retain it in case, for example, we may wish to contact you in future regarding other opportunities to provide goods or services).
For as long as necessary to enable us to conduct the survey or research, and then normally for a period of 2 years after which we will delete it (or anonymise it if it is required for further research after that point)
We keep the personal information relating to you for as long as is necessary in order to enable us to provide the relevant services to our client, after which we will delete it. Normally, we will not keep this information for more than 6 months following completion of provision of the relevant services to our client.
We will keep the personal information for a reasonable period consistent with sending you marketing communications, after which we will either confirm that you are happy for us to continue to do so, or delete it (except to the extent we need to retain it for the so0le purpose of suppressing further marketing communications to you).
If you are employed by us, for the duration of your employment and then for a further period of 6 years, after which the information will normally be deleted.
If you are an unsuccessful applicant, for up to 12 months after your application, after which we will delete it unless we have agreed otherwise with you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@spacebetweenagency.com 3 Victoria Pl, Love Ln, Romsey SO51 8DE if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@spacebetweenagency.com 3 Victoria Place, Love Lane, Romsey SO51 8DE.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk